Privacy Policy
Last updated: May 2026

Sliqio Pty Ltd (Sliqio, we, us or our) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store personal information when you use our website, Platform, products or services, communicate with us, or otherwise interact with us in a business context.

1. Information we collect
We may collect the following types of personal information:
• Account and business information, such as your name, job title, business name, ABN/ACN, billing details, email address, phone number and physical address.
• Login and usage information, such as authentication details, device identifiers, IP address, browser type, time zone and activity logs.
• Customer and lead data that you upload to, or generate within, the Platform, including names, contact details, communication preferences and interaction history.
• Communication content, including emails, SMS, call records, voice messages, chat transcripts and other communications processed through the Platform.
• Support and feedback information, such as details you provide when you contact us, complete surveys or share testimonials.
• Technical and analytics data, including cookies, pixels, log files, diagnostic information and usage data.

You should only provide us with personal information, or upload personal information to the Platform, where you have the right to do so and any required consents have been obtained.

2. How we use information
We may collect, hold, use and disclose personal information to:
• provide, operate, secure and maintain the Platform and related services;
• create and manage accounts, authenticate users and control access;
• configure and improve automations, workflows and CRM features;
• send transactional messages, service notices and administrative communications;
• provide support, respond to enquiries and resolve issues;
• analyse performance, usage and security;
• develop new features, integrations and enhancements;
• invoice, process payments and manage subscriptions;
• comply with legal and regulatory obligations; and
• carry out any other purpose disclosed at the time of collection or reasonably related to the above.

3. Sharing information
We do not sell, rent or trade personal information for third-party marketing purposes.
We may disclose personal information to:
• employees, contractors and advisers;
• cloud hosting, communications, CRM, analytics, backup, security and payment providers;
• business partners and integration providers, where you choose to connect them to the Platform;
• professional advisers such as lawyers, accountants, auditors and insurers;
• government, regulatory and law enforcement bodies where required or authorised by law; and
• third parties in connection with a sale, merger, reorganisation or similar corporate transaction.

Where we disclose personal information to third-party service providers, we take reasonable steps to ensure they only use it to perform services on our behalf and are subject to confidentiality and security obligations.

4. Third-party infrastructure
We use third-party service providers, contractors and cloud infrastructure to operate and deliver our services. These providers may store or process personal information on our behalf in Australia or overseas.

We take reasonable steps to select service providers carefully and to require them to handle personal information in a manner consistent with applicable privacy laws. However, we do not control the internal operations or systems of those providers.

5. Overseas disclosure
Some of our service providers and subcontractors may be located outside Australia, including in the United States.

By using our services, you acknowledge that personal information may be transferred to, stored in and processed in overseas jurisdictions. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with the APPs.

6. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, encryption, logging, monitoring and staff training.

No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Retention
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, or as required by law. We may also retain anonymised or aggregated information for analytics and product improvement.

8. Access and correction
You may request access to personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

If you are an end-customer or lead of one of our business clients, you should usually contact that business client first, as they are typically responsible for the personal information they upload into the Platform.

9. Cookies and tracking
We may use cookies, pixels and similar technologies to recognise you, remember preferences, measure usage and improve security and performance. You can control cookies through your browser settings, but some functions may not work properly if cookies are disabled.

10. Marketing communications
If you opt in, we may send you marketing or service communications by email, SMS or other channels. You can opt out at any time by using the unsubscribe mechanism or contacting us directly.

11. Children
Our services are intended for business and professional users and are not directed to children under 18. We do not knowingly collect personal information from children under 18.

12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised effective date.

13. Contact us
If you have questions or privacy concerns, please contact us at:

Sliqio Pty Ltd
Email: info@sliqio.com.au