Why calls and enquiries are missed
The Team Is Already Busy
Calls often arrive while staff are helping patients, speaking with another caller or completing front-desk tasks.
Customers Call Outside Opening Hours
Some enquiries arrive in the evening, early morning or on weekends when the clinic team is unavailable.
Follow-Up Can Be Delayed
When details are recorded manually or passed between team members, the next response or booking action can take longer than intended.
Answer Incoming Calls
Handle routine incoming calls, respond to approved common questions and capture caller information.
Capture Enquiry Information
Record available contact details, enquiry information and conversation activity within the CRM.
What an AI receptionist can help with
Respond to Website Enquiries
Engage website visitors, collect relevant details and help them move towards the appropriate next step.
Notify and Handoff to Staff
Alert the appropriate team member and pass on available context when human attention is required.
Support Appointment Booking
Help customers book, confirm or reschedule appointments using your connected calendar and booking rules.
Provide After-Hours Coverage
Respond to defined enquiries outside normal opening hours and create follow-up actions for the team where needed.
HOW IT SOUNDS
Clear, natural conversations built around your business
The AI receptionist can be configured with an appropriate voice, approved business information and clear conversation rules so callers receive a consistent response and a defined next step.
When a conversation requires personal judgement or sensitive support, it can be handed to your team.
HOW IT WORKS
Configured around your business
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Define the Role
Configure and Connect
Test and Launch
Identify which calls and website enquiries the AI should handle, the information it may use and when your team needs to become involved.
Set up the AI voice, website chat, CRM, calendar, booking rules, notifications and human handoff requirements.
Test common customer scenarios, refine the responses and launch the AI Employee with clear processes for your team.
Start with what your business needs
Begin with calls and website enquiries, then add CRM, calendar and follow-up workflows as your customer journey develops.
Customer Management and Retention
Follow-Up Workflows
CRM and Calendar
Calls and Website Enquiries
Choose the AI Employee setup that fits your needs
AI Employee Core
A$395 + GST per month
Initial configuration from A$995 + GST
- AI voice receptionist
Website chat and Conversation AI
CRM and customer records
One connected calendar
Appointment-booking support
Customer-detail capture and conversation summaries
Team notifications and human handoff
Basic workflow automation
Standard support
100 AI voice minutes per month
1,000 AI conversation responses per month
AI Employee Plus
A$595 + GST per month
Initial configuration from A$995 + GST
- AI voice receptionist
Website chat and Conversation AI
CRM and customer records
One connected calendar
Appointment-booking support
Customer-detail capture and conversation summaries
Team notifications and human handoff
Basic workflow automation
Standard support
Unlimited AI voice minutes per month
Unlimited AI conversation responses per month
Phone numbers, telephone calls, SMS and other third-party usage charges may apply separately.
Final pricing depends on expected usage, the number of locations and calendars, booking requirements, integrations and workflow complexity.